Exploring the Effect of Anthropomorphic Conversational Interfaces on UX and Adoption in Crypto Wallets
01. OVERVIEW
This study examines the impact of interface design and feedback mechanisms on shaping users’ trust, user experience, and adoption intentions. This research proposes the redesign of a traditional cryptocurrency wallet, integrating a text-based conversational interface and anthropomorphic elements to address poor UX challenges in cryptocurrency wallet design and complex loading screen experiences caused by minimal feedback indicators.
02. BACKGROUND
Blockchain applications and projects have yet to successfully onboard the general public, hindered by the complexity and technical knowledge requirements, as well as the poor user experience (UX) of crypto wallets. […] This research provides practical recommendations to improve transactional pending state interfaces. The blockchain and generative artificial intelligence (GAI) domains have grown substantially during the last few years […] The creation of ChatGPT […] has revitalized the use of conversational interface agents, or chatbots. […] ELIZA was an early form of anthropomorphism, which takes advantage of human’s natural tendency to project human-like patterns into objects and environments. (p. 6–7)
Challenges
The adoption of decentralized applications (DApps) […] is hindered by usability challenges and technical knowledge requirements found in crypto wallets, leading to poor user experience (UX). (p. 7)
Opportunities
The poor usability challenges, technical knowledge requirements, and lack of user-centric design create an immense gap in research and an opportunity to move the industry forward. (p. 8)
Research Goals
RQ1. How do users’ trust, attitude, user experience, and intention to adopt a crypto wallet differ across a conventional interface, conversational interface, and anthropomorphic conversational interface after completing a cryptocurrency transaction?
RQ2. How do participants’ perceived trust, comprehensibility, and security change across a pending state with progress and contextual feedback versus minimal feedback, and do these changes differ depending on the type of crypto wallet interface?
Designed by Alan Castillo
